Service and Warranty

Service Locations

J-CRAFT is teaming up with Truck Utilities, St. Paul, MN to offer municipal service centers throughout Minnesota and North Dakota! You can be reassured of high quality, convenient service when you need it most.

Locations include:

• Lake Crystal, MN
• St. Paul, MN
• Fargo, ND

Warranty Claim Procedure

J-CRAFT will work with you on any product issues that may arise. In order to process your claims most efficiently, please follow the steps outlined below. However, you can Contact Us at any time if you have any concerns or issues that arise with our procedure.

1. If product was purchased through an authorized dealership, please contact them directly. 1a. The dealership will determine if the repair(s) merit warranty consideration.

1a. If repair(s) merit warranty consideration, the dealership will contact the Technical Services Department at TBEI Lake Crystal, and furnish the truck body serial number, along with description of the situation

1b. If Technical Services determines the repair(s) are warrantable, they will assign a warranty claim number, advise the dealership on how to proceed, and require an estimated cost of repair(s). NO REPAIR OR MODIFICATION IS TO BE CONDUCTED WITHOUT A WARRANTY CLAIM NUMBER BEING ASSIGNED.

2. If product is purchased directly through J-CRAFT please contact the Technical Services Department at TBEI Lake Crystal, furnish the truck body serial number, and describe the situation. Phone Number is: 800-214-5479

2a. Technical Services will determine if the repair(s) merit warranty consideration.

2b. If Technical Services determines the repair(s) are warrantable, they will assign a warranty claim number, advise the customer on how to proceed, and require an estimated cost of repair(s). NO REPAIR OR MODIFICATION IS TO BE CONDUCTED WITHOUT A WARRANTY CLAIM NUMBER BEING ASSIGNED.

Should there not be an authorized TBEI Warranty Repair Center within a reasonable distance of the customer, TBEI will work with you to locate a qualified facility to repair your product. Should warranty repairs be necessary, it is the goal of TBEI to expedite these repairs with a minimum of inconvenience to you, our valued customer.

* * No warranty repair or invoice will be considered unless prior approval has been issue by the TBEI warranty administrator.

For a Copy of J-CRAFT's Warranty Statement: CLICK HERE