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WARRANTY CLAIM PROCEDURE
1. If product was
purchased through an authorized dealership, please contact
them directly.
1a. The dealership will determine if
the repair(s) merit warranty consideration.
1b. If repair(s) merit warranty consideration, the
dealership will contact the Technical Services Department
at TBEI Lake Crystal , and furnish the truck body serial number, along with
description of the situation
1c. If Technical Services determines the repair(s)
are warrantable, they will assign a warranty claim number, advise the
dealership on how to proceed, and require an estimated cost
of repair(s). NO REPAIR OR MODIFICATION IS TO BE CONDUCTED WITHOUT A
WARRANTY CLAIM NUMBER BEING ASSIGNED.
2. If product is
purchased directly through J-CRAFT please contact the Technical Services Department at TBEI Lake Crystal, furnish the truck body serial number,
and describe the situation. Phone Number is: 800-214-5479
2a. Technical Services will determine if the repair(s)
merit warranty consideration.
2b. If Technical Services determines the repair(s) are
warrantable, they will assign a warranty claim number, advise the
customer on how to proceed, and require an estimated cost
of repair(s). NO REPAIR OR MODIFICATION IS TO BE CONDUCTED WITHOUT A
WARRANTY CLAIM NUMBER BEING ASSIGNED.
Should there not be an authorized TBEI Warranty
Repair Center within a reasonable distance of the customer, TBEI will
work with you to locate a qualified facility to repair your product.
Should warranty repairs be necessary, it is the goal of TBEI to
expedite these repairs with a minimum of inconvenience to you, our valued
customer.
* * No warranty repair or invoice will be considered unless prior
approval has been issue by the TBEI warranty administrator.
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